Keywords
Hospital pharmacy
Problem solving
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Abstract
Objective: To evaluate the impact of communication skills training on a hospital pharmacy team to resolve or mitigate the generation of conflicts in the work environment. Methods: The training was carried out through dialogic, dynamic expositions and simulations with 29 employees of the sector, including technicians, pharmacists and employees with administrative activities. To evaluate the before and after training, four scales (Job Satisfaction Scale, Intragroup Conflict Scale, Work Engagement Scale and Knowledge Management Scale) were applied to all participants. Results: After analyzing the scales before and after the Communication Skills Training, important changes can be observed in all scales, such as a general improvement in job satisfaction and a decrease in conflicts, highlighting the need for professionals to receive this type of training. training, during and after their professional training. Conclusion: It is concluded that from the results obtained, it can be considered that the Communication Training was successful, especially in terms of collaboration in reducing conflict levels in Hospital Pharmacy and can be a management tool to be used in this context.
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