Keywords
Nursing education
Humanization of assistance
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Abstract
This article sought to understand the humanization of nursing care in the classification of risk in urgent and emergency services. In order to carry out this study, a bibliographical survey was carried out in the databases of the Scientific Eletronic Library Online (SCIELO), Scientific and Technical Literature of Latin America and the Caribbean (LILACS), Medical Literature Analysis and Retrieval System Online (MEDLINE) in January 2020. The reception with risk classification is an important tool within the urgency and emergency services that aim to organize them in order to practice qualified listening and prioritize the classification of cases according to their severity. In addition to technical and scientific knowledge, nursing needs to practice assistance based on humanization that can be achieved through care and reception, thus considering the individual as a holistic being, seeking not only to see the disease but to attend to the patient according to their needs.