Construction of a doctor-patient relationship in a Children's Emergency Room: an experience report

Abstract

Objective: To expose the medical students' point of view about the Physician-Patient Relationship (PPR) in a child emergency room and to propose alternatives for improvement. Experience report: The university environment offers experiences to help in the formation of physicians in order to learn and deal with adverse routine situations. It is clear that the way to approach the pediatric patient, verbal and nonverbal communication during care, associated with other factors that govern the interaction of the professional with the patient and his guardians, are of fundamental importance to obtain the best medical data. It is observed that regardless of the environment, when contact is made in a hostile manner, it becomes harmful to any of the PMR pillars and may lead to undesirable outcomes and negative repercussions. Therefore, it is of great importance to recognize and mitigate the obstacles that exist between the PMR, in order to lead to a correct diagnosis, adequate treatment, and satisfaction of those who seek medical services. Final considerations: Correct communication with the person who needs a health service is a fundamental medical skill. Therefore, it is the professional responsibility to be aware of factors that negatively interfere in PMR, correcting them in order to prevent unfavorable outcomes.