Abstract
Objective: To know the reception in the perception of users of a family health strategy. Methods: The study is qualitative, descriptive and exploratory. Data collection occurred through structured interviews. As inclusion criteria, users needed to be over 18 years old, registered with UBSF. Data collection was performed through a previous script, developed by the researchers, in order to identify the socioeconomic status of users. Results: Respondents have, on average, a monthly income of one to two minimum wages, most of them female between the ages of 20 and 69 years. Regarding education, we found that the highest percentage of participants declared complete high school. The thematic analysis enabled the construction of two units: quality care and care regarding quantity and time in Primary Health Care. Conclusion: The user seeks a resolute health environment that organizes a rich feedback action, that is, a two-way street in which users and workers participate in the health process.