Abstract
Objective: To describe the profile of demand on hospital emergency units by the literature review. Methods: The data included in the databases of Virtual Health Library (BVS), Latin American literature and Caribbean Health Sciences (LILACS) and Scientific Electronic Library Online (SciELO). The criteria for inclusion of articles were: studies in their entirety, in the Portuguese language, in the year 2000 to 2019 and that favored the research theme. Results: It was found that most of the patients in hospital emergency units was male and the age group of 20 to 39 years and 40 to 59 years. As the clinical profile, identified that the main complaints were for fever, cough, vomiting, abdominal pains, allergies, diarrhea, sore throat, headache and Ombudsman, transit accidents and cardiovascular problems. Conclusion: It should be noted that these calls show that the signs and symptoms are of low complexity for the risk assessment of Manchester, showing that the majority of attendances could be resolved in primary care, which would contribute to decrease of the queues in waiting rooms and largest organization of network of health care related to the emergency room.