Internal Regulation Center in hospitals in the education of residents in nursing service management

Abstract

Objective: To report the resident's experience in Nursing Services Management at the Internal Center for Hospital Regulation (ICHR) and their contributions to the professional training of nurses. Experience Report: The ICHR’s was implemented in the institution in 2016 in order to apply management tools that would allow better use of available resources. The management resident performs activities together with preceptors and other team members. To analyze the ICHR's contributions in professional training, the theoretical framework on competence based on the premises: Knowledge, Skills and Attitudes was used. During the resident's performance, the preceptor plays a fundamental role in transmitting knowledge about the practice of regulating and managing beds. Regarding skills, effective communication brings advantages and benefits for patient safety, as well as for the work process. With regard to attitude, autonomy and decision-making are key points for the nurse's performance. Final considerations: The performance of the resident at the ICHR contributes to the improvement of managerial skills and improvement of the macro view related to health systems, internal hospital and external movement until patient discharge, contributing to the care and quality of assistance.