Abstract
Objective: to know the reactions and feelings of the family regarding the hospitalization of the newborn in the Neonatal Intensive Care Unit. Method: qualitative research conducted in a Neonatal Unit in southern Brazil in 2018. Twelve family members participated. Data collection was performed through interviews and data submitted to Content Analysis. Results: The acceptance of hospitalization was difficult and accompanied by fear, anguish, anxiety, but also faith and hope. They sought to stay as long as possible with the newborn. The maternity leave favored the monitoring of it. Mothers who were hospitalized had daily contact and bonding with the newborn. The time spent in the sector was taken to care and breastfeeding. Conclusion: Professionals working in neonatal units should implement support strategies to assist families in caring for the newborn in the sector and coping with the situation experienced.