Keywords
Nursing
Management
Health Services
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Abstract
Objective: To describe the experience and challenges of managing a nursing team when implementing a large hospital unit. Experience report: Experience report on the challenges of a nursing manager, which took place in a tertiary hospital in Salvador, between May 2022 and July 2023. Permanent forums were created to discuss practices and feedback together with leaders with the objective of evaluating results, adapting goals and creating action plans. The institution's nursing team was made up of 354 employees, including 74.8% nursing technicians, 16.9% nurses, 6% supervisors and 2,3% coordinators. The indicators monitored by nursing management were: Turnover 3.04%, Absenteeism 2.85%, Net promoter Score 59%, Learning effectiveness 92%. A robust training program was implemented with an emphasis on promoting good clinical practices, culture and safety. The listening spaces created allowed us to improve processes and develop leaders. Final considerations: Success in managing large teams is linked to the manager's ability to occupy the position of leader, connecting the operation to the institution's strategic vision.
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