Abstract
Objective: To analyze the impact of the use of cellular devices as a communication tool between the health professional and the users of the Unified Health System. Methods: This is a descriptive, exploratory and qualitative field research conducted in units. Health Units (BHU), with the participation of 40 volunteers subdivided into 20 patients and 20 health professionals. Results: It was evidenced that mobile phones are a complementary part in the communication between health professionals and patients, serving as an instrument for information transfer and continued assistance. However, the ease that this means of communication has also developed bias as increased stress to these professionals, generating direct impact on the construction of a bond to patients. It is also worth mentioning the disagreements in the participants' adherence to this method of clinical practice, due to uncertainties and the non-approval of these strategies. Conclusion: It is concluded that mobile phones as an instrument in the communication of the professional with the patient becomes essential when used consciously and moderately. It is noteworthy that even with all technological modernization existing today, nothing replaces personal contact, as it does not translate the perception of pain and undermines the critical sense of the professional.