Keywords
Patient safety
Emergency medical services
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Abstract
Objective: To map scientific knowledge about effective communication between nurses during the transition of care between urgent and emergency services. Methods: This is a scoping review, using the theoretical-methodological framework of the Joanna Briggs Institute (JBI), which included eight articles. These articles were analyzed on the methods used for communication between nurses during the transition of patient care between the mobile pre-hospital services and the fixed urgent and emergency care unit, which were dedicated to transitional care in fact, through the presentation and/or implementation of communication tools, indication of essential characteristics during the case hand-over process and the perspective of the professionals involved in the transition and knowledge gaps. Results: Safe communication for the transition that dedicated to actual transitional care, through the presentation and/or implementation were communication tools, indication of indispensable characteristics during the case passing process and the perspective of the professionals involved in the transition. Final Considerations: Future studies with more robust designs are needed to improve the prevention of failures and omissions with a thorough understanding of their origins. Investigate sources of system-related failures in the emergency context, such as excessive work fatigue, fast pace, overtime, high staff turnover, among others, to improve the quality of communication.
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