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What factors affect job satisfaction and work overload in primary health care units?
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Keywords

Health personnel
Work load
Professional exhaustion
Primary health care

How to Cite

What factors affect job satisfaction and work overload in primary health care units? (2020). Electronic Journal Collection Health, 12(6), e3134. https://doi.org/10.25248/reas.e3134.2020

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Abstract

Objective: To analyze the scientific production about the factors associated with the satisfaction and work overload of professionals working in the Family Health Strategy. Methods: This is an literature review, carried out in September 2019 in the LILACS databases, MEDLINE, CINAHL and WEB OF SCIENCE, without time limit. Results: The factors that stood out for the professionals to perceive themselves less satisfied and overwhelmed at work were: precarious working conditions, difficulty in interpersonal relationships with the work and management team, and being young professionals who work in poorer areas with high risk of violence. The factors associated with dissatisfaction and work overload cause damage to the physical and psychological health of the worker. Final considerations: Professionals working in Primary Health Care Units are involved in work processes that bring them physical and psychological suffering. Thus, it is necessary to implement actions aimed at promoting the health of workers in a comprehensive manner.

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