Abstract
Objective: To evaluate the attributes referenced by the principles and guidelines of the Unified Health System (SUS) from the perspective of users to measure the quality of the services offered, thus evidencing the level of knowledge on the subject. Methods: Cross-sectional analytical study, whose data were collected by applying the PCATool - Brazil questionnaire, in random users in the waiting rooms of five Basic Health Units in the city of Franca-SP, totaling 100 respondents. Results: In the evaluated units, the number of women interviewed was greater than that of men and the predominant age varied around 38 years. Regarding the attributes, no significant differences were found between the scores. The worst score found was Comprehensiveness - dimension of services provided - and the only attribute oriented to Primary Health Care (PHC) was first contact access. Conclusion: There is a need to improve the population's access to health services and reinforce the importance of education and awareness about the functioning of PHC, so that users have a better understanding of it as a gateway to SUS, thus strengthening the fundamental objectives of this system: promoting health and preventing disease.