Abstract
Objective: To evaluate the effectiveness of training in social skills in improving the quality of life of a group of
workers. Methods: With a quantitative approach, a pre-and post-intervention evaluation of a social skills
training was carried out, with ten sessions, in ten customer service professionals. Sociodemographic
questionnaire was applied; Social Skills Inventory and SF-36 questionnaire, before and after training. The data
obtained were analyzed statistically with the Wilcoxon and Spearman tests to correlate the two IHS-Del-Prette and SF instruments. The research was approved by the Research Ethics Committee. Results: The group was composed of 80% women, with an average age of 27.5 years, 80% with a college degree. Social skills training was effective in expanding the repertoire of social skills, comparing the pre-test and post-test results, as well as showing that there is a positive correlation between social skills and improved quality of life. Conclusion: It is concluded that training in social skills can be considered an effective health promotion strategy, as it has a positive impact on the construction of a healthy environment, for relationships, improving physical, mental and social well-being, thus contributing to quality workers' lives.