Abstract
Objective: to report the experience of professionals living in the Multiprofessional Residency Program in Adolescent Health at UFSJ and the Municipal Health Secretariat, in the daily routine of the Alô Corona Call Center. Experience report: Implemented in March 2020, Alô Corona aims to provide information to the population, via call center, on various subjects related to COVID-19, thus avoiding the displacement of users to primary health care (PHC) health units in a municipality in the interior of Minas Gerais. The educational practice developed by resident professionals, via telephone call, gives the user the possibility of having their doubts resolved in a reliable and safe space of access to information, considering that since January this year, society is immersed in a context of excess of information, often mismatched. Final considerations: Alô Corona has proved to be an important device for health promotion and prevention of diseases related to COVID-19.