Abstract
Objective: To report multi-professional assistance to patients undergoing COVID-19 treatment to minimize family distance in an emergency care service in Manaus. Experience Report: When community transmission was, declared in the state of Amazonas, in April 2020, all units of the state's high complexity network were designated for the pandemic and started receiving patients with the diagnosis, which generated bed capacity, delays transfers and overloaded all urgency and emergency units. The Emergency Department was treating suspected and confirmed patients for Covid-19 with the supplies and human resources it had. The situation brought about by Covid-19 made rethinking professional practices so that more humanized care was provided to users and family members. The reception of the family, video calls between patients and families mediated by the multidisciplinary team, and other measures were established to strengthen the coping with the disease. Final Considerations: The measures taken were of great importance to mitigate the impacts of patients' family distancing and coping with the disease, as well as the comfort for family members who could see, even if virtually, the care being offered.