Abstract
Objective: To analyze the perception of venezuelan refugees regarding care in secondary and tertiary services of the Health Unic System (SUS) in Roraima, in order to understand the factors that hinder the access of this population to SUS service institutions, as well as to analyze the effectiveness and resolution of health services for these immigrants. Methods: This is a cross-sectional, descriptive, prospective study of uantitative and qualitative character, developed from data obtained through the application of a structured questionnaire to a sample of 100 venezuelan refugee individuals, users of SUS-RR in 2019. The data were treated statistically using the Epi info (CDC) program. Results: In general, 84% of participants reported satisfaction with the quality of the services provided by SUS-RR, 60% stated that their health problem was solved and 93% stated that they would return to the health institution that provided them with service, if necessary. Conclusion: The results presented point to a scenario of reception and satisfaction of Venezuelan refugees in relation to the health care provided by SUS in Roraima, thus guaranteeing the universality of services and respect for human dignity.