Abstract
Objective: To characterize the profile of users and the reasons for searching for an urgent and emergency fixed non-hospital services in a city in São Paulo’ state. Methods: Study with a quantitative, transversal, and descriptive approach. 410,977 service records for the year 2017 were analysed and collected from the records of the Electronic Health Record System, using the R Core Team software. Results: Young women are the majority in the profile of users that was found, aged 20 to 29 years, which search for care mainly during the days of the week between morning and afternoon periods. The most prevalent reasons for searching were acute complaints related to the respiratory system and reassessment with examinations. 95.71% of the cases were classified as having a low risk of seriousness. Conclusion: This study, it was presented that the profile of users in the non-hospital SUE investigated, is predominantly female and young adults, with the greatest demand for care at the beginning of the week, for respiratory complaints and reassessment of exams. The high prevalence of low complexity care is highlighted demonstrating the challenges in relation to the proposed role and in fact played by the SUE in the RAU, as well as the difficulties of articulation between the components.