Abstract
Objective: To identify the facilitating and hindering factors involved in the process of notification of adverse health events carried out by nurses who work in a hospital in Zona da Mata Mineira. Methods: Qualitative case study conducted through an interview with a semi-structured script with the participation of 25 nurses. The data were submitted to content analysis. Results: From the testimonies, two thematic categories emerged: Facilitating aspects for carrying out the notification of adverse health events and “Notification of adverse events: challenges experienced by the nursing team”. The first category highlighted effective communication, teamwork and learning from notification as aspects that facilitate the realization of notifications. In turn, the second category pointed out the punitive culture, lack of feedback and work overload as hindering aspects. Conclusion: Health professionals in their daily practice, experience the occurrence of adverse events and recognize that the notification process is a fundamental aspect for the promotion of patient safety. Knowing and determining the real magnitude of adverse events is a key issue for quality management in institutions that promote care.