Abstract
Objective: Report the experience of using management tools in promoting improvements in the quality of the transfusion process. Experience Report: The present study is based in the experience of nursing students about the use of the management tools such as Brainstorming, Ishikawa Diagrams and the 5W2H, to the definition of a problem and to define improvement strategies, including the lifelong education of the professionals working with blood transfusion in several sector of the institution. Thus, the use of such management provided good feedback from the professionals on the proposed activity. The lifelong education and the use of the ideals of the Ishikawa diagram helped fostering discussion and explain the reasons, effects and strategic action to improve the notification indices and the quality of the transfusion process. Final Considerations: The study highlights the importance of integration between management, care and teaching, with lifelong education as strategic to avoid errors and ensure professional upgrading, in addition to practical use of academic knowledge obtained at the university.