Abstract
Objective: To identify the role of the family care team in welcoming victims of domestic violence and describe the obstacles present in the available service. Bibliographic review: It is of utmost importance that health professionals have a qualified and attentive listening, offering victims a safe place so they can entrust the story about the violence that they experienced. In addition, it is necessary that all the demands mentioned by the woman are fully attended to, thus portraying the protection and care by qualified professionals, and for this a multidisciplinary team is necessary. However, the lack of coordination between services, professionals, the inadequacy of physical structure and the difficulty to finding a support network are obstacles encountered by victims of domestic violence, as well as the lack of a protocol and the revictimization. The unpreparedness on the subject due to gaps in the training of health professionals and incipient qualification processes, has negative consequences, such as inadequate approach and prejudiced practices, further weakening the victims. Final considerations: It is necessary that the Basic Health Unit promote health actions, the training of professionals and prevention, offering services that help and welcome women in situations of violence.