Abstract
Objective: To understand factors that are involved in the promotion and comprehensiveness of nursing care provided to the patient in an ICU, paying attention to the perception of the nursing team about the importance of humanized care and the possible factors that interfere in this process. Methods: This is a descriptive research, using the Integrative Literature Review (RIL) as a technique. The data survey was carried out between the months of December 2020 and February 2021, in the databases of the Virtual Health Library (VHL) and Scientific Electronic Library Online (SCIELO), using the following health descriptors: Enfermagem AND Humanização AND Intensive care unit. A total of 280 publications were found, after applying the eligibility and ineligibility criteria, 15 publications were selected to compose this research. Results: The factors that contribute to humanized assistance are good interpersonal communication, infrastructure in the hospital area and training of professionals. Regarding the factors that hinder humanized assistance: lack of knowledge and the decrease in the number of employees. Final Considerations: In view of this, it was observed that nursing professionals understand how the humanization process works, however, some factors interfere in this process. Therefore, it is extremely valid that institutions carry out periodic training on these professionals.