Abstract
Objective: Identify the main causes of repressed demand of access to medicines considering legal barriers in a Basic Health Unit in the Federal District, Brazil. Methods: A cross-sectional and observational study was carried out. The data were collected in person in the months of July and August 2020. In order to define the criteria for identifying the prescriptions in which there was no access by SUS users was considered the parameters defined in Ordinance number 250 of 17 December 2014 from the Health Department of the Federal District. Results: 277 unviable factors were identified in 254 prescriptions. The category “absence of necessary documents” was responsible for 6.14% of non-supply; “absence of two ways” by 14.08%; “in disagreement with the Brazilian Common Denomination” by 9.75%; “incomplete, illegible information or characterization of amendments and erasures” by 5.42%; “not available” by 49.82%. Conclusion: The results indicate that there is a problem related to technical and bureaucratic issues regarding prescriptions that interfere with access to medicines.