Abstract
Objective: To describe that an effective communication between the health professional and the deaf patient in a health unit is important and becomes essential to guarantee the integrity of the deaf patient. Methods: The research aimed to identify the difficulties in assisting individuals with deafness and to evaluate the conception of health professionals in the care process. It is an integrative review of the scientific literature of articles published in the period of 5 years (2015 to 2020) in BDENF, LILACS and SciELO. Results: After analysis, 10 articles found, among the research expectations, the question: “What is the quality of care provided to patients with deafness in health units?”, as one of the research norms, which was addressed in the discussion: 1. Deficit in care provided to deaf patients. 2. Lack of knowledge about Libras. 3. Lack of adequate resources. Final considerations: It was discovered that there are barriers in the service, indicating a lack of staff experience and that the practitioners' unpreparedness affects the patient's quality of life.