Abstract
Objectives: to assess the satisfaction of the patients in the Physical Therapy service of the Health Clinic in the city of Caxias - Ma, including: the satisfaction in the dimensions: therapist-patient relation, physical ambient, consultation mark, access and physical structure; to identify the factors associated to the user’s satisfaction with the service rendered and to contribute for the planning of actions and programs of physical therapy attendance at the Health Clinic. Method: this was a descriptive study, quantitative character, realized at the Facema’s Health Clinic of Physical Therapy of, in the city of Caxias - MA. For data collection was used a questionnaire applied before and/or after the sessions, the questionnaire adapted from MENDONÇA AND WAR, 2007 with validity and reliability observed. The data were organized and tabulated and the statistical analyzes were performed using SPSS version 18.0 for Windows and presented through simple and absolute frequency. Results: The overall user’s satisfaction of Physical Therapy services of Facema’s Health Clinic was rated as excellent in 62.7%, and 19.6% as good and 68.6% said they would recommend for sure the Physical Therapy services, 78, 4% said they would return, and 21.6%. Conclusion: The analysis obtained made it possible to conclude that there was a positive point of view of individuals about the Physical Therapy services and treatment at the Facema’s clinic school.