Abstract
Objective: To describe the limits and possibilities for caring for deaf people from the perspective of the multidisciplinary team of an emergency care unit. Methods: This is an investigative-descriptive study, supported by a qualitative approach, carried out in an urgent and emergency service located in the northern region of Brazil. The sample consisted of 12 professionals including nurses, nursing technicians, physicians and social workers. Results: Based on the content analysis, the results were grouped into three categories: Communication strategies of the team with deaf patients in the context of urgency and emergency, feelings and difficulties experienced in caring for deaf patients, and proposals to strengthen communication with the deaf user. The team reports the existence of communication barriers and uses writing, gestures or lip language as strategies. The multiprofessional training, the presence of an interpreter and the obligatory nature of the academic curricula of Brasilian Sing Language are proposals that can strengthen this process. Conclusion: It is expected that this will contribute with reflections that enable a sensitive, humanized and comprehensive look at the deaf user, based on their needs and limitations in the health care environment.