Abstract
Objective: To identify the circumstances that result in or contribute to the emergence of conflicts in professional practice at urgent and emergency services, the subjects involved, and the consequences of these conflicts. Methods: Integrative review, carried out in October 2020 by searching the databases MEDLINE, LILACS, and BDEnf. References were sought between the years 2015 and 2020. Ten articles were selected for analysis. Results: The circumstances identified were difficulties related to communication, issues in structure and/or workplace of institutions, and work overload. The subjects involved were physicians, nurses, other health team professionals, and family members. As for the consequences of conflicts, psychological issues, seclusion feelings, labor suffocation, and powerlessness were identified. It was found that nursing tends to be more vulnerable to the occurrence of conflicts. Final remarks: Conflicts are inherent to human coexistence and they need to be tackled to prevent health care from being affected. If conflicts are well managed, they can have positive repercussions on improvements in the workplace.