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Quality of health services: an assessment of Primary Care in a city of Goiás
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Keywords

Health services accessibility
Primary health care
Health services research
Integrality in health
Quality of health care

How to Cite

Quality of health services: an assessment of Primary Care in a city of Goiás. (2021). Electronic Journal Collection Health, 13(11), e9311. https://doi.org/10.25248/reas.e9311.2021

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Abstract

Objective: To assess the quality of Primary Health Care (PHC) in a city of Goiás by calculating the scores of essential and derived attributes from health services, identifying the attributes with the lowest and highest scores, as well as the overall score of PHC. Methods: This is a descriptive, quantitative and cross-sectional field study developed during the month of March 2021, approaching 32 professionals working in basic health units in a city of Goiás, being 22 doctors and 10 nurses, who duly answered the PCATool- Brazil 2020 questionnaire. Results: The attribute first contact accessibility reached the lowest score value (3.41), while integrality (available services) had the highest (7.59). The quality of PHC in the city was assessed as poorly oriented to the needs of its population, with an overall score of 6.19. Conclusion: Despite being carried out in a pandemic context, the study identified flaws and successes in the care provided to patients, with the potential to provide planning and adoption of more effective preventive and care measures.

PDF (Portuguese (Brazil))