Keywords
Coronavirus infections
Humanization of care
Patient care team
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Abstract
Objective: To describe the experience of a highly complex institution in welcoming families and hospitalized patients during the COVID-19 pandemic. Experience report: Qualitative descriptive study of the experience report type about hospital care in the COVID-19 pandemic in a high complexity university hospital in northern Paraná. The study was carried out by a multidisciplinary welcoming committee between June and November 2020 and discussed in two categories, the first being “Proposed Articulated Reception” and the second “What I learned welcoming you and your family”. Final considerations: The experience strengthened the bond between professional, family and patient, in the way they are built and in their power to affect life. The initiative promoted the welcoming of individuals and their families, thus providing a more affective experience during the period of hospitalization of the patient in the COVID-19 pandemic. Hopes that this experience will serve as an example for other institutions to implement actions of support during and after the COVID-19 pandemic.