User embracement in dental care: integrative review

Abstract

Objective: To review about the user embracement in the humanized dental care. Methods: The integrative literature review was carried out on articles available in the online database of the Biblioteca Virtual em Saúde (BVS), PubMed and PubMed Central (PMC) published until January 2022. The uniterms “user embracement” and “Dentistry” were used in combination through the “user embracement AND Dentistry” strategy. Articles published in free full text from 2016 to 2021 in Portuguese or in English were included. Results: In the literature analyzed, embracement was observed as a key factor to promote humanized dental care. The tools suggested to facilitate the user embracement were humanization of care in clinical schools, good interpersonal relationships between professionals and with the patient, knowledge and rupture of prejudices through clinical experience with patients with special needs, homecare, association of ambience, tranquility and trust; scheduling dental appointments and social network site. Final considerations: User embracement has increasingly importance in humanized care, in building a relationship of trust with the patient, contributing to the success of treatment. It is important to offer a humanized treatment with a social vision, good communication and user embracement. In this way, patients will be more collaborative and treatments will have more positive responses.