Abstract
Objective: To discuss the applicability of humanization in the care of users of the Unified Health System within the doctor-patient relationship. Methods: The study is a basic, descriptive, secondary source, qualitative, historical, and bibliographic review typically carried out at the Virtual Health Library (VHL) and intensified by the experience of the authors in the field of activity of public health. Results: It is observed the relevance of the creation of the Unified Health System and the insertion of humanization in the service to the user in this system, from the implementation and application of principles and guidelines in health services, since there is greater efficiency in the promotion and health prevention based on a good doctor-patient relationship. Conclusion: Based on what was observed, it’s confirmed the importance of applying the principles and guidelines of the national humanization policy in the public health system is confirmed so that, even with its identified weaknesses, it can define initiatives that seek to apply a high quality doctor-patient communication in health services and, consequently, provide greater efficiency in promoting and preventing the health of these users.