Abstract
Objective: Identify in the literature studies that elucidate the knowledge and practices about reception and how they impact on the provision of the most effective and humanized assistance Methods: This is an integrative review carried out in May 2010 in the databases of LILACS and BDENF. Health Sciences Descriptors (DeCS) were used: reception, primary health care, family health strategy and humanization of care, combining them with the use of the Boolean operator “AND”. The following inclusion criteria were chosen: original articles with the main subject of reception and humanization in the PHC / ESF, available in full, in Portuguese, English and Spanish and published in the last 5 years (2014-2019). Results: Six studies were selected. The appreciation of the articles made it possible to group them into two categories: Reception from the perspective of users and factors that interfere with reception. Final considerations: Reception is a major challenge in structuring comprehensive care and as an instrument of fundamental importance for the management and appreciation of health services.