Covid-19: repercussions on the health and work process of community health agents

Abstract

Objective: To investigate the impacts on health and the reorganization of the working process of the Community Health Agents (CHA) of a Family Health Strategy in the Municipality of Belém that are not facing the COVID-19 pandemic. Methods: Case study with a quantitative-qualitative exploratory approach, with 10 CHA. The sociodemographic profile and the work process, relationship with the territory, friends and/or family members and emotional aspect during the covid-19 pandemic were addressed. Data collection was performed through semi-structured interviews. The data obtained were analyzed using Excel and IramuteQ software. Results: The sample was mostly female (80%), with an average age of 39 years, complete higher education (40%). Of these 80% were removed for some reason during the pandemic, all underwent testing for covid, of which 60% tested positive for Covid-19. Changes were observed in the working process, considerable use of social communication technologies in care, regarding emotional aspects that presented shocks due to fear, anxiety and insomnia. Conclusion: It is concluded that the pandemic, despite positive points such as the strengthening of the use of social media, caused emotional damage to health agents, negatively impacting emotional well-being.