Keywords
Emergencies
Emergency medical services
Health management
Quality of health care
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Abstract
Objective: To analyze the response time indicator in the pre-hospital care of the Mobile Emergency Care Service in the Northwest of Paraná and determining factors, according to drivers. Methods: This was a cross-sectional study, carried out in two stages: the first was to collect data from the attendance records. In the second, questions related to the knowledge of 100 professionals were analyzed, related to the location of the requesters of the occurrences, being analyzed by the Softwares R and Epi Info version 7.2.1. Results: In the studied months, 12,930 connections to the service were found, of which 12,265 were regulated and concluded, being 8262 clinical adults, attended by the Basic Support Unit. The mean response time of the study was 17 minutes and 20 seconds (time between the telephone call and the ambulance arrival at the scene). The determining factors for the response time were geographic barriers and traffic conditions. Conclusion: The application of this study helped to provide information about the time spent on these variables and their main determining factors.