Abstract
Objective: To evaluate user satisfaction regarding the services, staff and physical structure of a tertiary public hospital. Method: This is an exploratory descriptive study, conducted with 100 users who voluntarily answered a semi-structured questionnaire. Exclusion criteria were: Frequency lower attendance than three consultations in outpatient clinics. Results and Discussion: The service is highly rated by users, but issues related to the physical structure were assessed more accurately than the related service. Conclusion: In this study, the physical structure was the item that contributed to greater dissatisfaction.