Outside telecare during the Covid-19 pandemic: the patient's view

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Published Oct 13, 2023
DOI https://doi.org/10.25248/reas.e14039.2023

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Virna Souza Correia
Federal University of Sergipe
Aline Santana Dosea
Federal University of Sergipe
Mario Adriano dos Santos
Federal University of Sergipe
Silvia de Magalhães Simões
Federal University of Sergipe

Abstract

Objective: To know the opinion of patients with chronic diseases or those responsible for them regarding the care received by telemedicine. Methods: This was a qualitative and quantitative study on the experience of patients assisted by telemedicine during the COVID-19 pandemic. By telephone, the participants answered a questionnaire composed of objective and subjective questions regarding their opinion about telemedicine, as well as their future expectations about it. Then, based on the answers obtained, analyzes and inferences were made about the object of study. Results: The majority stated satisfaction with the call center in terms of comfort, reception, understanding of information, trust, and solution of demands. Part of the interviewees said they were willing to maintain the use of telemedicine after the pandemic. The lack of physical examination and impaired doctor-patient communication were cited as disadvantages. Conclusion: The prospect of integrating telemedicine into a hybrid care model in the future is feasible considering the patient's perception. The reduced number of participants can be considered a limitation for the quantitative analysis.

Article Details

How to Cite
CorreiaV. S., DoseaA. S., SantosM. A. dos, & SimõesS. de M. (2023). Outside telecare during the Covid-19 pandemic: the patient’s view. Electronic Journal Collection Health, 23(10), e14039. https://doi.org/10.25248/reas.e14039.2023
Issue
Vol 23 No 10 (2023): Revista Eletrônica Acervo Saúde (ISSN 2178-2091) | Volume 23 (10) | 2023
Section
Artigos Originais

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